Contracted by cities, counties, and states nationwide to manage transportation, storage, and return of vehicles after local law enforcement orders a tow, Autura offers technological solutions to automate communications among towers, police, and vehicle owners for faster and safer vehicle removal from unauthorized parking areas and accident scenes.
Public safety agencies that have implemented Autura have been able to significantly reduce the time spent waiting on the the roadside for accident scenes to be cleared. This has led to as much as a 30% reduction in secondary crashes and struck-bys. Additionally, Autura’s towing management system eliminates non-emergency incoming call volume for tow requests to already understaffed emergency communication centers. For example the Nevada Highway Patrol was able to reduce radio and or call volume regarding tow dispatch and status by 90%, allowing telecommunicators to focus their time on emergency calls.
Helping Law Enforcement Focus on Core Duties
Autura’s digital automatic generation of tow requests reduces manual data entry and accelerates the dispatch process through dynamic management of tow rotations and real-time tracking of tow trucks. This enables faster tower response times, which allows law enforcement to spend less time on the roadside and more time responding to emergency calls. By automating the largely manual towing process through Autura’s technology, law enforcement can focus on public safety instead of data entry and paperwork.
Autura’s ARIES platform equips public safety agencies with tools that reduce tow response times, improve roadside safety, and maintain oversight from dispatch to impound. By automating tow workflows and increasing operational visibility, Autura enables Law Enforcement and Telecommunicators to deliver efficient, accountable towing services to their communities.
The Autura Solution
- ARIES cloud/mobile software platform for smart dispatch and impound management
- 24×365 dispatch command, partner support, and vehicle owner support
- Project management, implementation, and system integration services
- Towing network management, software, training, and support
- Dedicated service managers for tow network management
- Public website where vehicle owners can locate all towed vehicles
- Claims and complaint management
Who Benefits From Autura Technology?
Law Enforcement Officers using Autura technology receive live updates about tow requests and use Automatic Vehicle Location capabilities for greater visibility about tow response times. Several departments across the U.S. have shared that they are now able to concentrate on core duties that they have been trained to handle. The San Francisco Transportation Agency recently shared this statement: “Autura helps us solve our key goals – to provide good community service and to keep our transportation system moving as quickly as possible.”
Dispatchers and Telecommunicators using Autura technology can automate routine tasks such as call logging, tow location identification, and vehicle description – this empowers them to focus on effective emergency management.
Tow Operators report they can operate more efficiently by using Autura software. “With Autura’s innovative technologies and Baltimore Towing’s expertise, we have been able to create an enterprising partnership. Their professionalism promotes organization and efficiency throughout Baltimore County,” said Sonny Appolonia from Baltimore Towing.
Citizens enjoy faster service through reduced tow response times and transparency about the location of their vehicles through Autura’s “Find my Vehicle” website.
With decades of experience in law enforcement, municipal towing, operational management and software design, Autura has transformed towing operations and improved safety and driving efficiency across the country.
Proven Track Record of Success
Implementation of Autura solutions typically takes approximately 60-90 days and involves a balance of structured, proven processes and tailored onboarding to address unique agency needs. Autura clients enjoy support from a dedicated Professional Services team that helps our clients define what successful adoption looks like, design and configure their Autura solutions, test that systems support their requirements and train all users to get the most value from Autura technology starting on day one.
Please visit the Autura website for additional information or to contact a representative. Photos credited to Autura.com.
